FAQ
Payments
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We currently use Stripe payment gateway which accepts Visa, Mastercard and AMEX. Teamson also accepts PayPal payments.
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When an order has been successfully placed, an order confirmation email is automatically sent to you within a few minutes. If you did not receive your confirmation email, please check your spam folder.
If the order confirmation email was not in your spam folder, go to My Orders and log in to see if your order appears there. If it does, then your order was submitted successfully. -
Our entire websites, including the payment pages, are fully encrypted with a SSL Certificate, which you can see as a padlock next to the URL. This is the most advanced security software that can be used for online payments. As well as the padlock, secure pages will also begin with ‘https’ rather than ‘http’. Our checkout process also uses additional levels of security to protect your payment details. Please view our Privacy Policy should you wish to view more information.
Orders
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Firstly, check your email’s spam folder to see if your email was automatically marked as spam by your email provider. If it was, then please approve Teamson as a sender to avoid this in the future.
If the order confirmation email was not in your spam folder, please go to your account dashboard within Teamson.co.uk and click on ‘My Orders’ at the bottom of the page to see if your order appears there. If it does, then your order was submitted successfully. Please make sure that you have supplied us with the correct email address. -
Please contact us at +44 1952 916050 or via email at support@teamson.co.uk as soon as possible. We will be happy to assist you.
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No, unfortunately once an order has been placed, due to security reasons, the order cannot be amended. If you wish to change any details, please cancel your order, and place a new order.
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Once an order has been shipped, we cannot cancel the order. However, please contact us at +44 1952 916050 or via email at support@teamson.co.uk as soon a possible and we will be able to assist you.
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Once your order has been shipped, you will receive an email with your tracking number and link to view your orders progress. Please contact us if you do not receive your tracking email.
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We do not match the prices advertised by other retailers or websites. Promotional or sale pricing is only valid during specified dates and offers cannot be applied to past purchases.
Shipping & Delivery
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You will receive an email or text message notification with your delivery details. Please contact us on +44 1952 916050 or support@teamson.co.uk if you have any questions regarding your delivery.
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Unfortunately, we currently only offer standard and express shipping times. Please view checkout for these dates.
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We currently only ship within the following European countries; Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Mainland), Sweden and United Kingdom . If you would like to purchase from a country not listed or outside of Europe, please contact our customer service team and we will do our best to help.
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It takes about 1-2 business days for processing and 3-5 days for standard delivery or 2-3 days for premium delivery within the United Kingdom. For the rest of Europe, it will take about 1-2 business days for processing and 5-7 business days for standard delivery or 3-5 days for premium delivery.
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We will send your order using the fastest, safest and most reliable delivery method possible. We will select the appropriate delivery method and carrier when you order. It is currently not possible to choose a carrier.
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Yes, we provide tracking numbers with all orders as soon as the order has been dispatched. This will be by email or text message notification.
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If this is the case and the parcel doesn’t arrive within a few days of the estimated delivery date, please contact us at +44 1952 916050 or via email at support@teamson.co.uk and we will be happy to help.
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If you are missing an item, check your account to confirm that all the items in your order have dispatched. Sometimes items will be delivered by different carriers due to size and weight and may not always arrive together. Please contact our customer care team at support@teamson.co.uk or by phone at +44-1952-916050 if you still are concerned.
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You will find approximate delivery times on our product pages, if the item/s are not delivered within this time frame & you have not received a notification from the carrier or ourselves with any delivery updates, please contact our customer care team on the following email address: support@teamson.co.uk or over the phone +44 1952 916050.
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No, we are an online only retailer. In order to keep our selection large, prices low, and service exceptional we do not have a shop where you can view our products.
Returns
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We offer a 30-days returns period. To be eligible for a return, the item must be unused, returned in its original packaging and in the same condition that you received it in.
To complete your return, we will require your order number, the reason for the return and the full name placed at the time of ordering from Teamson.co.uk. All returned items will be inspected upon receipt into the warehouse. If we find that the product is not in a resalable condition, we reserve the right to refuse a refund on that item. Please note that you are responsible for all charges associated with the return of goods back to Teamson unless faulty or defective.
You can easily complete a return request for purchases made through Teamson.co.uk by clicking on the Contact Us link in the bottom navigation menu. -
The warranty period is 30 days for all Teamson products. We offer a refund if returned within 30 days. If you receive a replacement part, we will extend the warranty period for another 30 days.
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Please contact us as soon as possible if you wish to cancel your order. Unfortunately, we are unable to cancel your order once it has been processed. You will need to follow the returns procedure – items may be returned within 30 days per the terms of our Return Policy. Please note that you are responsible for all charges associated with the return of goods back to Teamson.
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If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost where possible. Simply report a damaged item by contacting us at +44 1952 916050 or via email at support@teamson.co.uk and we will be happy to help. For faulty items, please supply a picture of the damaged item along with your order number and full name on order. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.
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If your order arrives incomplete, we offer a 30 day period to notify us of missing parts or items. Please contact our Customer Care Team by phone at +44 1952 916050 or via email at support@teamson.co.uk
For a parts request, please provide your order number, original delivery address and the part letter/number that is missing according to the instruction manual included in your package. -
Please contact our Customer Care Team at +44 1952 916050 or via email at support@teamson.co.uk. We are always here to assist you.
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If you have purchased your item from Teamson.co.uk and received the wrong product, please email our customer service team at support@teamson.co.uk with your order number and original shipping address.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds are processed back to your original payment method within 3-5 business days.
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When posting your items back to us, it’s important you first authorise your return by contacting our Customer Care team at +44 1952 916050 or via email at support@teamson.co.uk. Once authorised, please return your order and keep your proof of postage.
Refunds are processed within 3-5 working days of receiving your returned items. The refund will be processed back to your original payment method.
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available. -
Unfortunately, we are currently unable to offer exchanges. If you wish to return any items on your order, please see our returns policy.
You are welcome to place another order in the meantime to replace the original while we are processing your return. -
If you have not received a refund after 28 days of returning your item, first check with your bank or credit card provider. It may take some time for your refund to be officially posted or processed.
If you have checked with your bank or credit card provider and you still have not received your refund, please contact us at +44 1952 916050 or via email at support@teamson.co.uk. -
Once we have received your returned items, your refund will be processed with 3-5 working days.
Account
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Once you have created an account, you will not have to enter your personal details for each new order.
You can add items to your shopping basket and complete your order later, on your mobile phone, tablet or desktop computer.
Easy Order Tracking
You can check the status of your order from your account page.
You will have access to your order history and can reorder easily.
Early Access to Promotions and New Products
If you sign up to receive our newsletters when you create your account, you will be the first to know about site promotions and new product launches. -
Simply click “Forgot Your Password?” on the sign in page, and then you will receive instructions on how to change your current password.
If you would like to change your password, you can do this by logging into your account. -
You can simply click the unsubscribe link at the bottom of our emails.
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To check your order history, simply login to your account and click on “My Orders”.
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To make any changes to your account details, click “My Account”. Please make sure that you save any changes made.
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We take the security and safeguarding of your personal data very seriously. We comply with the General Data Protection Regulation (GDPR) requirements. We only use your personal details to inform you of products we think you’d like, of special offers and news etc, and this is only after your explicit consent.
Product Care
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For wooden toys –
Use mild soap on a damp cloth. Do not use window cleaners or cleaning abrasives as they will scratch the surface and could damage the protective coating. Periodically check to make sure all connections are tight. Retighten if necessary.
For all furniture types –
For dust, wipe furniture with a clean, soft, dry and lint-free cloth often. For spills, blot with a clean, damp cloth immediately. We do not recommend the use of chemical cleansers, abrasives, or furniture polish on our lacquered finish. -
Our toys and children’s furniture from Teamson Kids, Fantasy Fields and Olivia’s Little World are perfect for age 3 & above.
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At Teamson, we promise to stay committed to manufacturing products of the highest quality and craftsmanship. For our children’s furniture, we use non-toxic paint and test products for expected use. Of course, we test all of our new products, but we also check our existing assortment annually to make sure they continue to live up to our safety and quality standards.
